Frequently Asked Questions

Everything you need to know about your Dewha beauty journey.

Are Dewha products suitable for sensitive skin?

Yes, our products are formulated with gentle, skin-loving ingredients designed to be safe for all skin types, including sensitive skin. However, we always recommend performing a patch test before full application.

How long does shipping take?

Standard shipping typically takes 3-5 business days for domestic orders and 7-14 business days for international destinations, depending on your location.

What is your return policy?

We offer a 30-day return policy for unopened and unused items. Due to hygiene reasons, we cannot accept returns on products that have been opened or used.

Are your products cruelty-free?

Absolutely. Dewha is committed to ethical beauty, and we never test our products or ingredients on animals.

How can I track my order?

Once your order is shipped, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and select local digital wallets at checkout.